Privacy Policy

1 Introduction

This Privacy Policy ("Policy") is issued by f6game ("we", "us", "the Operator", "the Platform"), the entity operating the online gambling and sports betting service accessible at https://f6game.cam. It applies to all personal data processed in connection with your use of our website, account services, live casino, sports betting, slot and crash game products, and any communications you have with our support team.

f6game is designed for adult users in Pakistan and other eligible markets. We understand that Pakistani players entrust us with personally identifiable information including CNIC details, contact data and financial transaction records. We take that trust seriously. This Policy sets out, clearly and in plain English, every aspect of how that data is handled.

This Policy should be read alongside our Terms & Conditions and Responsible Gambling Policy, each of which forms part of the agreement between you and f6game.

2 Definitions

For the purposes of this Privacy Policy, the following terms carry the meanings set out below:

• "Personal Data" means any information relating to an identified or identifiable natural person ("Data Subject").
• "Processing" means any operation or set of operations performed on Personal Data, including collection, recording, storage, use, disclosure and deletion.
• "Data Controller" means the entity that determines the purposes and means of processing Personal Data — in this case, f6game.
• "Data Processor" means a third-party entity that processes Personal Data on behalf of the Data Controller under documented instructions.
• "User" / "You" means any individual who registers an Account, browses the Platform or otherwise interacts with f6game's services.
• "KYC Data" means identity and age verification documents including CNIC, passport copies, proof of address and liveness-check images.
• "Transaction Data" means records of deposits, withdrawals and betting activity including PKR amounts, timestamps and payment channel references.
• "Cookies" means small text files placed on your device by the Platform to store session, preference and analytical data.

3 Data Controller

f6game acts as the Data Controller for all Personal Data processed through the Platform. The Operator is responsible for ensuring that data is handled in accordance with applicable data protection laws in the jurisdiction where f6game holds its operating licence.

For all data-related enquiries, requests to exercise your rights, or complaints regarding data handling, you may contact our Data Protection contact point at:

4 Data We Collect

We collect Personal Data across several categories depending on how you interact with the Platform:

4.1 Identity & Registration Data

Collected at registration and during KYC verification. Identity documents are used solely for age verification, fraud prevention and AML compliance purposes.

4.2 Contact Data

Used for account communications, support responses, promotional messages (where consent is given), and address verification during KYC. City-level data may include references such as Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Multan or Peshawar where provided by the user.

4.3 Financial & Transaction Data

Transaction records are retained for AML compliance, dispute resolution and financial audit purposes. Payment channel references such as Easypaisa, JazzCash, Raast, HBL, UBL, Meezan Bank or Bank Alfalah are recorded as method identifiers only — we do not store full banking credentials.

4.4 Technical & Device Data

Collected automatically when you access the Platform. Used for security monitoring, fraud detection, geo-restriction enforcement and performance optimisation.

4.5 Behavioural & Gaming Data

Used for account management, responsible gambling monitoring, bonus eligibility checks, and — in aggregate, anonymised form — for platform analytics and product improvement.

4.6 Communications Data

Retained to ensure quality assurance, resolve disputes, and maintain an accurate record of interactions between users and the support team.

5 How Data Is Collected

Personal Data is collected through the following means:

• Direct submission: Information you provide during account registration, KYC document upload, form submissions and support interactions.
• Automated collection: Technical data gathered automatically via cookies, server logs and analytics tools when you browse or use the Platform.
• Third-party sources: Identity verification agencies, fraud-detection services and payment processors may supply supplementary data to validate information you have provided directly.
• Platform activity: Betting transactions, game interactions, deposit and withdrawal requests generate data records automatically within the Platform's systems.

6 Legal Basis for Processing

We process Personal Data on the following legal grounds:

7 How We Use Your Data

7.1 Account Administration

Your registration and identity data is used to create, maintain and secure your Account, to verify your eligibility to use the Platform, to process your transactions in PKR, and to enforce the single-account policy set out in our Terms & Conditions.

7.2 Regulatory Compliance

We are obliged to conduct KYC verification and to maintain AML transaction monitoring records. This processing is non-optional; if you decline to provide required KYC documents, the Operator may restrict withdrawals or suspend your Account in accordance with regulatory obligations.

7.3 Responsible Gambling

Behavioural and gaming data is used to monitor for signs of problem gambling, to enforce deposit, loss and session limits you have set, and to action self-exclusion requests promptly. This processing is central to our responsible gambling obligations and cannot be waived.

7.4 Communications

We will send you transactional communications (deposit confirmations, withdrawal updates, security alerts) as a necessary part of the service. Where you have given consent, we may also send promotional communications about bonuses, PSL cricket betting markets, live casino events and other f6game promotions. You may withdraw marketing consent at any time through your Account settings or by contacting support.

7.5 Security & Fraud Prevention

Technical and device data is used to detect unusual login patterns, bot activity, multi-account creation attempts, and other security threats. We may share data with fraud-prevention partners under strict data-processing agreements where there is a legitimate interest in protecting the Platform and its users.

7.6 Analytics

Aggregated, anonymised data is used to understand how users interact with the Platform, to identify performance issues, and to guide product development decisions. This data cannot be used to identify individual users.

8 Data Sharing & Disclosure

f6game does not sell your Personal Data to unrelated third parties. We may share data in the following circumstances:

• Service Providers: Trusted Data Processors engaged to provide KYC verification, payment processing, fraud detection, cloud infrastructure and customer support tools, each bound by a data-processing agreement restricting use to authorised purposes only.
• Regulatory Authorities: Where required by applicable law, court order or regulatory mandate — including AML reporting obligations — we may disclose data to relevant competent authorities without prior notice to the User.
• Responsible Gambling Bodies: Where a self-exclusion scheme requires data sharing with a third-party exclusion register, minimal necessary data may be shared to give effect to the exclusion.
• Business Transfers: In the event of a merger, acquisition or sale of all or part of the Operator's business, Personal Data may be transferred to the successor entity subject to equivalent data protection obligations.
• With Your Consent: For any other purpose not listed above, we will seek your explicit consent before sharing data.

9 International Data Transfers

The Platform operates internationally and your Personal Data may be transferred to, stored on, or processed by servers and service providers located outside Pakistan. Where such transfers occur, the Operator will implement appropriate safeguards to ensure your data is protected to a standard consistent with applicable data protection requirements, including contractual clauses with Data Processors that impose obligations equivalent to those set out in this Policy.

By registering an Account and submitting your data, you acknowledge that your Personal Data may be transferred internationally as described above.

10 Data Retention

We retain Personal Data for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. Key retention periods include:

Upon expiry of the applicable retention period, data is securely deleted or anonymised in accordance with our internal data lifecycle procedures.

11 Data Security

f6game implements technical and organisational security measures designed to protect your Personal Data against unauthorised access, accidental loss, destruction or disclosure. Key measures include:

• TLS/SSL encryption for all data transmitted between your device and the Platform.
• Passwords stored using industry-standard hashing algorithms — we never store or transmit passwords in plain text.
• Access controls restricting employee access to Personal Data on a need-to-know basis.
• KYC document upload and storage via a dedicated secure HTTPS portal — documents are never requested via unencrypted messaging channels.
• Regular security assessments and vulnerability monitoring of Platform infrastructure.
• Incident response procedures to detect, contain and report data breaches in a timely manner.

While we apply reasonable and industry-standard security practices, no system is completely immune to risk. You are responsible for keeping your own Account credentials confidential and for notifying us promptly if you suspect any unauthorised access to your Account.

12 Cookies & Tracking Technologies

f6game uses cookies and similar tracking technologies to operate the Platform, remember your preferences, maintain your logged-in session, prevent fraud and analyse usage patterns. The main categories of cookies we use are:

Strictly necessary cookies cannot be disabled as they are essential to Platform functionality. You may manage analytical and functional cookies through your browser settings. Please note that disabling certain cookies may affect your ability to use some features of the Platform.

13 Your Rights

Subject to applicable law and certain regulatory exceptions, you have the following rights in relation to your Personal Data held by f6game. To exercise any of these rights, contact us at [email protected] with your request and sufficient information to verify your identity.

14 Minors

The f6game Platform is strictly intended for adults aged 18 and above, or the higher minimum age required by the Operator's licensing jurisdiction. We do not knowingly collect Personal Data from individuals under the minimum age. Age verification is a mandatory step in the account registration and KYC process.

If we become aware that Personal Data has been submitted by or on behalf of a minor, we will suspend the relevant Account, delete the associated data as far as permitted by AML obligations, and take appropriate steps to prevent further access. If you believe a person under the minimum age has registered an Account, please notify us immediately at [email protected].

15 Policy Amendments

f6game reserves the right to update or amend this Privacy Policy at any time. Material changes will be communicated to registered users via the email address on record and/or by a prominent notice on the Platform prior to the change taking effect. The updated Policy will display a revised effective date at the top of this page.

Your continued use of the Platform following notification of an amendment constitutes acceptance of the revised Policy. If you do not accept the amended terms, you must cease using the Platform and may request Account closure in accordance with the Terms & Conditions.

16 Contact Us

For any questions, concerns or requests relating to this Privacy Policy or the processing of your Personal Data, please contact us through one of the following channels: