Frequently Asked Questions

f6game requires Know Your Customer (KYC) verification before any withdrawal can be processed. Accepted documents include your National Identity Card (CNIC), a valid Pakistani passport, or a B-Form for certain cases. You may also be asked to provide proof of address — a recent utility bill or bank statement from Karachi, Lahore, Islamabad or elsewhere in Pakistan dated within the last three months is generally acceptable.

No. f6game strictly permits one account per person. Duplicate accounts are detected during KYC checks and through automated monitoring. If multiple accounts are found linked to the same individual, all associated accounts may be suspended, balances frozen pending review, and winnings voided. If you have accidentally created a second account, contact support immediately to resolve the situation before it affects your standing.

On the login screen, click "Forgot Password?" and enter the email address registered to your account. You will receive a secure reset link within a few minutes — check your spam folder if it does not arrive in your inbox. Follow the link to set a new password. For security, choose a password that is at least twelve characters long and not reused from another service. If you do not receive the reset email, contact our 24/7 live chat support.

Log in and go to Account Settings, then the Personal Details section. You can update your registered phone number or email address from there. For security reasons, any change to contact details triggers a verification step — you will need to confirm via the existing contact method before the new one is saved. If you no longer have access to the original contact details, reach out to support with your CNIC for assisted verification.

The minimum deposit at f6game is PKR 500. All balances and transaction amounts are displayed in Pakistani Rupees throughout the platform, so there is no need to convert currencies manually. Deposit limits can be adjusted upward or downward in your Account Settings. If you wish to set a lower personal maximum than the platform default — for responsible gambling reasons — you can do so at any time and the change takes effect immediately.

f6game supports a range of funding methods familiar to Pakistani users, including mobile wallet references such as Easypaisa, JazzCash and Raast, as well as standard bank transfers through institutions like HBL, UBL, Meezan Bank and Bank Alfalah. Please note that payment-provider names are referenced for user familiarity only — f6game does not claim endorsement or formal support from any Pakistani bank or wallet provider. Always check the cashier for currently active methods.

Withdrawal processing times vary by method. Most requests are reviewed and approved within 24 hours of submission, provided your KYC verification is complete. Once approved, the time for funds to reach you depends on your chosen method — mobile wallet credits are typically faster than standard bank transfers. If your withdrawal has been pending for more than 48 hours without an update, contact support via live chat for a status check.

Withdrawals can be held for several reasons: incomplete KYC documentation, unmet bonus wagering requirements, a security review triggered by unusual account activity, or a mismatch between the payment method used to deposit and the one selected for withdrawal. Log in and check your account notifications for a specific reason. If nothing is shown, contact our support team — they can identify the hold reason and guide you through resolving it quickly.

f6game does not charge platform-side fees on standard deposits or withdrawals. However, your bank or mobile wallet provider may apply their own transaction charges, which are outside f6game's control. Always check with your payment provider before initiating a transfer. Any applicable third-party fees will be deducted by the payment provider, not by f6game, and will not appear as a deduction on your f6game account balance.

Yes. f6game covers Pakistan cricket extensively, including Test matches, T20 internationals, ICC tournaments and the Pakistan Super League (PSL). You can bet on match winner, top batsman, most wickets, total sixes and a wide range of in-play markets during live matches. Odds are displayed and settled in PKR. The sports betting section is updated in real time so you can follow action from Lahore, Karachi, Rawalpindi and other PSL host cities as it unfolds.

f6game offers a broad library that includes live casino tables (roulette, blackjack, baccarat and live game shows streamed in real time), hundreds of slot titles, crash games, and virtual table games. Live casino games are hosted by professional dealers and streamed in high definition. Stakes range from low PKR amounts suitable for casual play up to higher-limit tables for experienced players. New titles are added regularly — check the lobby for the latest additions.

A crash game is a fast-paced format where a multiplier starts at 1x and climbs upward after you place your bet. Your goal is to cash out before the multiplier "crashes" back to zero. The longer you wait, the higher the potential return — but if the game crashes before you cash out, your stake is lost. It is a high-volatility format that rewards timing and nerve. Crash games at f6game support PKR bets and display live multipliers for all active players.

Yes. The f6game platform is fully optimised for mobile browsers on both Android and iOS devices. You can access the complete game library, sports betting markets, deposits and withdrawals, and account settings from any modern smartphone or tablet browser without needing to install a separate application. The mobile experience is designed to work smoothly on typical Pakistani mobile data connections, with graphics that scale cleanly across screen sizes.

Beyond cricket, f6game offers betting markets on football (including major European leagues and international fixtures), UFC and MMA events, tennis, basketball and more. Football is particularly popular among users in Karachi and Lahore. Live in-play markets are available across most major sports, letting you place bets while the action is happening. Check the sportsbook lobby for the full list of currently active sports and upcoming events.

New players who register and make a qualifying first deposit in PKR become eligible for f6game's welcome bonus. The bonus is credited to your account as bonus funds, which must meet a wagering requirement before they can be withdrawn as real money. The specific bonus amount, percentage match and wagering multiplier are shown in the Promotions section at the time of registration. Always read the full bonus terms before opting in, as conditions such as minimum odds and time limits apply.

A wagering requirement (also called a playthrough requirement) specifies how many times you must bet the bonus amount — or bonus plus deposit, depending on the promotion — before you can withdraw the resulting balance. For example, a PKR 1,000 bonus with a 20x wagering requirement means you need to place a total of PKR 20,000 in qualifying bets before that bonus converts to withdrawable funds. f6game shows your progress toward meeting wagering requirements in the Bonuses section of your account.

Yes. If you prefer to play with your deposit only and not receive bonus funds, you can opt out of promotions in your Account Settings. Some players find it simpler to manage their bankroll without the wagering requirements that come attached to bonuses. Once opted out, your deposits are treated as real-money balance with no attached conditions. You can opt back in to future promotions at any time, subject to eligibility at the point of the new offer.

Yes. All f6game bonuses and free bets carry an expiry date, which is clearly stated in the individual promotion's terms. If you do not meet the wagering requirement or use the bonus within the stated timeframe — typically between 7 and 30 days depending on the offer — the bonus funds and any winnings generated from them will be forfeited automatically. You will receive reminder notifications as the expiry date approaches so you are not caught off guard.

Yes. f6game runs regular promotions for existing players, including reload deposit bonuses, free bet offers tied to major cricket fixtures and PSL matches, cashback on sports betting losses, and seasonal campaigns around ICC tournaments and other sporting events. Promotional offers are displayed in the Promotions section of your account. Eligibility varies by offer — some are available to all verified players while others target specific account activity levels or game categories.

f6game uses SSL/TLS encryption on all connections, ensuring your login credentials and financial data are protected in transit. Account access is monitored for unusual activity, and suspicious login attempts trigger automatic security alerts. We strongly recommend enabling two-factor authentication (2FA) in your Account Settings for an additional layer of protection. Never share your password with anyone — f6game support staff will never ask for your password during a support interaction.

f6game provides a comprehensive set of responsible gambling tools, all free and accessible via Account Settings. These include daily, weekly and monthly deposit limits in PKR; loss limits over the same timeframes; session time limits with optional auto-logout; reality check pop-ups at set intervals; cooling-off periods of 24 hours, 7 days or 30 days; and formal self-exclusion for periods ranging from six months to permanent. For full details on each tool, visit our dedicated Responsible Gambling page.

Log in to your account, go to Account Settings and select the Responsible Gambling tab. Choose "Deposit Limits", select daily, weekly or monthly, and enter your preferred maximum in PKR. Reductions take effect immediately. Requests to raise an existing limit are subject to a mandatory 7-day waiting period before the higher amount applies — this cooling period exists specifically to prevent impulsive in-session decisions from undermining the limit you originally set for yourself.

Self-exclusion is a binding commitment to stop gambling on f6game for a chosen period — options include six months, one year, five years or permanently. Once activated via the Responsible Gambling tab in Account Settings, your account is immediately locked for gambling, and all marketing communications stop. Self-exclusion cannot be reversed before the chosen period ends. It is the strongest protective tool available and is recommended for anyone who feels gambling is causing harm to themselves or their family.

Yes. f6game is strictly for adults aged 18 and over, or the higher minimum age required by the licensing jurisdiction. Age is verified through mandatory KYC checks at registration and before withdrawals are processed. If we have reason to believe an account holder is underage, the account is suspended immediately pending review. Winnings from any period of underage play are withheld in accordance with our Terms & Conditions. Parents and guardians are encouraged to use parental controls on shared devices.

f6game operates under an international gaming licence and does not claim authorisation from the Government of Pakistan, the Pakistan Telecommunication Authority (PTA), the State Bank of Pakistan, or any Pakistani provincial authority. Pakistan's Prevention of Gambling Act, 1977 restricts certain forms of gambling. This answer does not constitute legal advice — every user must independently determine whether their participation complies with applicable local laws before registering or depositing. If in doubt, consult a qualified legal professional in Pakistan.